Cancelations & Returns
At our factory, we are committed to delivering premium-quality sex dolls backed by professional manufacturing standards and reliable customer service. In this section, we outline our product quality assurance, along with detailed information regarding order cancellations, refunds, and return policies. By reviewing these terms, you can shop with confidence, knowing that your satisfaction and privacy are our top priorities. If you have any questions or require assistance, our dedicated support team is always ready to help.
Certificate
These certifications guarantee that our products have undergone rigorous testing and comply with international regulations. Our sex dolls and sex toy are safe and durable, providing you with a worry-free and enjoyable experience.
While we offer the most flexible return policies of any sex doll distributor around the world, it’s important that once you place an order including making a deposit or paying for it in full, your purchase is considered a final sale.
If you have any doubts about your order before placing it, we encourage you to:
Order Modification
Custom Products
If you have ordered a custom-made sex doll, you may request modifications within 24 hours of placing your order at no additional cost, provided the changes fall within our standard customization options.
After 24 hours, production may already be in progress. We may still be able to accommodate certain changes depending on the manufacturing stage, but this will be evaluated on a case-by-case basis. Additional fees may apply if materials or components have already been prepared.
In-Stock Products
If you have purchased an in-stock doll or toy and wish to modify your order, please note that changes cannot be made once the item has been shipped.
If you request a change after shipment, it will be processed as a return. In such cases, the customer will be responsible for return shipping costs and any related handling fees.
To request an order modification, please contact our customer support team as soon as possible with your order details. We will do our best to assist you promptly.
Cancellations
Custom Order Cancellation
As a manufacturer, most custom sex dolls and sex toys enter production shortly after payment is confirmed. We are happy to assist with order changes or cancellation requests whenever possible.
If you wish to cancel a custom order, please contact us as soon as possible. Each request will be reviewed based on the production stage and materials already prepared.
If a cancellation is approved, non-refundable fees may apply depending on the progress of manufacturing (typically 5%–30%) to cover labor, materials, and processing costs.
In-Stock Order Cancellation
For in-stock items, cancellations are only possible before the order has been packed and shipped. Once the package has been dispatched, the order cannot be canceled.
If you decide to return the item after shipment, it will be handled according to our return policy. In such cases, shipping fees (both outbound and return), as well as any packing or handling charges, will be deducted from the refund.
Cancel within 8 hours:
95% refund
Cancel within 24 hours:
85% refund
After 24 hours:
Cancellation not accepted
Why Do We Charge Cancellation Fees?
We understand that sometimes cancellations are unavoidable. However, as a direct manufacturer of custom sex dolls and adult products, certain costs are incurred immediately after an order is placed. Cancellation fees help us cover these non-recoverable expenses.
The main reasons include:
- Payment Processing Fees – Once your payment is completed, payment providers charge transaction fees that are non-refundable, even if the order is canceled. These charges are deducted from the refunded amount.
- Custom Production Materials & Labor – For custom-made dolls and toys, materials are prepared and production begins shortly after order confirmation. Once materials are used and labor is allocated, these costs cannot be recovered.
- Packaging Costs for In-Stock Items – For ready-to-ship products, we invest in secure and discreet packaging to protect your privacy and ensure safe delivery. If the order is canceled after packaging, these costs are non-refundable.
- Shipping Expenses – Once an order has been shipped, the shipping cost is non-refundable. If a return is requested, return shipping expenses are the responsibility of the customer.
As a factory-direct supplier committed to quality and professional service, cancellation fees are applied fairly based on the production or shipping progress of your order. This policy allows us to maintain efficient operations while continuing to provide high-quality products and reliable service.
We sincerely appreciate your understanding and cooperation.
Returns
Inspect & Report Upon Delivery
Please carefully inspect your doll or adult product from head to toe immediately upon receipt and before use. Once the product has been used, it will not be eligible for return or exchange due to hygiene and safety reasons.
If you notice any issues, please contact us within 24 hours of delivery and provide detailed information along with clear photos and unboxing videos. This helps us assess the situation quickly and provide an appropriate solution.
As a factory-direct manufacturer, we value customer feedback. Your input helps us improve our production standards and prevent similar issues in the future.
Damage & Warranty Policy
We may offer replacement, remake, repair support, or partial refund under the following circumstances:
- Incorrect Product :
If the doll you receive is significantly different from the approved factory photos or product listing, please provide a complete unboxing video showing:Full body,Head,Shipping label,Outer packaging,Once verified, we will coordinate with our production and logistics teams to arrange a suitable resolution. Please retain all original packaging and accessories, as a return may be required.
- Shipping Damage :
If your package arrives severely damaged, please file a claim with the shipping carrier immediately. Depending on the severity, we may arrange a replacement or provide repair kits and professional guidance for minor damage. Original packaging must be retained.
- Missing Package :
If tracking shows “Delivered” but you did not receive the package, please contact the carrier (UPS/FedEx/etc.) immediately to file a claim. If you require signature confirmation service, please select this option at checkout.
We offer a Money Back Guarantee for all orders. For a list of what is and is not covered by our Money Back Guarantee, please visit this page.
Return Instructions – Do Not Return Any Item Without Contacting Us First
Due to the personal and hygienic nature of adult products, returns are generally not accepted unless there is a verified issue. No customer would want to receive a used doll, and we maintain this standard strictly.
If a return is approved:
- The product must be brand new, unused, and in original condition
- The return address on the package may not apply; please request the correct return instructions from our support team
- Unauthorized returns will not be processed
All returned items will undergo a full inspection. If the product violates our return policy, no refund will be issued. In cases of fraudulent activity, we reserve the right to take further action.
Refund After Return
Once we receive the returned product, our team will carefully inspect both the doll and its packaging. Refunds will only be processed if the item is confirmed to be new, unused, and undamaged.
The following deductions may apply:
- Original Shipping Fees – Non-refundable
- Return Shipping Fees – Responsibility of the buyer
- Packaging & Restocking Fees – Typically 15%–25% of the order amount
- Transaction Fees – Payment processing fees (PayPal, credit card, etc.) are non-refundable and will be deducted
Important Notice
To ensure timely refund processing, please follow our return instructions carefully and pack the product securely.
If you have any questions regarding inspection, returns, or refunds, please contact our support team. As a professional manufacturer, we are committed to handling every case fairly and transparently.
Refund
Refund Timeframe
Once your cancellation or refund request has been reviewed and approved, the refund will be issued to your original PayPal account.
PayPal Refund Processing Time : Refunds are typically completed within 3–5 business days. However, the exact time may vary depending on PayPal’s internal processing procedures.
If you have not received your refund within the standard timeframe, please contact us first so we can provide the PayPal transaction reference number. With this reference number, you may also contact PayPal directly for further assistance.
Please note that refund processing times are determined by PayPal and are outside of our direct control.
**Please do not initiate a PayPal dispute without first contacting us.
As a professional manufacturer and factory-direct seller, we are committed to resolving any issues quickly and fairly.
Before opening a PayPal dispute or chargeback request, we kindly ask that you contact us directly. Most concerns can be resolved efficiently through direct communication.
Opening a PayPal dispute may:
- Delay the refund process.
- Trigger additional investigation procedures.
- Result in unnecessary account restrictions or processing fees.
We are here to work with you and provide the best possible solution. Please allow us the opportunity to assist you first so we can ensure a smooth and satisfactory resolution.
**Important Notice
In cases of fraudulent disputes or forced chargebacks after confirmed delivery of the product, we reserve the right to take appropriate action to recover losses and protect our business interests.